Banco del Bienestar director Víctor Manuel Lamoyi Bocanegra presents the app’s money transfer interface.

Mexico’s Bank of Wellbeing Launches App for Transfers and Digital Payments Without Fees

ByAnahí Del Ángel

This article by Anahí Del Ángel originally appeared in the November 12, 2026 edition of Contralínea, an investigative Mexican news outlet.

The Banco del Bienestar developed a mobile app so that beneficiaries of social programs can make transfers, send and receive money, as well as make and receive digital payments from their cellphones, without paying fees, its director general, Víctor Manuel Lamoyi Bocanegra, announced.

The new tool will allow users to “send and receive money free of charge, without fees —as always—, make transfers to other accounts, send money using a cellphone number and also make and receive digital payments using a QR code,” the official explained during its presentation at the presidential press conference.

He indicated that the previous app, available since 2022, only allowed users to check balances and transactions. That tool reached 18 million users and handled more than one million inquiries a day, which helped reduce waiting times at branches and ATMs.

Given those results, the new platform is projected to reach up to 43 million users and, according to the bank’s director, seeks to expand the options for people to use their funds without having to go to a branch or withdraw cash.

He emphasized that the Banco del Bienestar has more than 3,100 branches in 2,705 localities across 1,972 municipalities. In more than 1,000 municipalities, it is the only banking institution with a presence, which allows it to serve communities where commercial banks do not operate.

In 2026, the institution will have served 42.8 million beneficiaries of 29 well-being programs and disbursed one trillion pesos, equivalent to one million million, in pensions, scholarships and other federal government assistance.

The programs whose funds it distributes include pensions for older adults, women and people with disabilities; the Rita Cetina, Gertrudis Bocanegra and Jóvenes Escribiendo el Futuro scholarships, as well as assistance for working mothers, agriculture, fishing, housing, health and food.

Lamoyi Bocanegra noted that the bank serves more than 500,000 people daily at its branches and ATMs, and has close to 3,000 ATMs operating 24 hours a day. In addition, its Contact Center receives more than 16,000 calls and handles up to 480,000 balance inquiries a day.

The director general added that the new app is the bank’s first digital payment service aligned with the Law on the Digital Economy and Digital and Electronic Payments, recently published in the Official Gazette of the Federation.

With this tool, he maintained, the institution seeks to expand beneficiaries’ access to digital financial services and offer alternatives for directly managing and using funds from social programs.