Mexican Government to Investigate Ticketmaster Monopoly for BTS Ticket Sales Irregularities

ByJorge Salcedo

This article by Jorge Salcedo originally appeared in the January 26, 2026 edition of El Sol de México.

During the morning press conference of President Claudia Sheinbaum, the head of the Federal Consumer Protection Agency (PROFECO), Iván Escalante, said that in the context of the BTS concerts that will take place in May, a legal infraction procedure will be initiated against Ticketmaster for the lack of clarity in the information provided to consumers.

He also announced that resale platforms will be sanctioned for engaging in abusive and unfair practices. The Attorney General indicated that the fines against the ticketing company could reach up to four million pesos ($230,000 USD).

A celebration of BTS member J-Hope’s birthday in Mexico City’s Alameda Central park.

The head of PROFECO announced that they are working on reviewing guidelines to regulate the advertising and sale of tickets for concerts, festivals, and shows, focusing on issues such as clear descriptions of the venue, dates, and times of events ; publication at least 24 hours before the first sale; maps and exact prices for each venue; price ranges; and specification of the ticket cost with the total amount to be paid, including all charges.

He mentioned that prior to the ticket purchase, complaints were identified and reports were received , and that no physical sales were identified at the GNP Stadium.

The goal of these guidelines, which were developed over the weekend, is to give people time to reflect before purchasing tickets for events, at least 24 hours in advance.